Frequently Asked Questions
Everything you need to know about our hand-painted fashion pieces.
What type of paint is used on the clothing?
We use professional-grade, flexible textile acrylics that are specifically formulated to bond with fabric fibers without cracking or peeling.
How should I wash my custom-painted garments?
To preserve the artwork, we recommend hand washing or using a delicate cold cycle with the garment turned inside out. Always air dry; do not use a tumble dryer.
How long does it take to receive my order?
Since each piece is hand-painted to order, our standard processing time is 7-10 business days, followed by 3-5 days for domestic shipping.
Can I request a completely custom design?
Absolutely. You can use our 'Custom Request' portal to upload references or describe your vision, and our artists will provide a quote within 24 hours.
What is your return policy for painted items?
Because each item is made-to-order, we do not accept returns unless the item arrives damaged. Please refer to our size guide carefully before purchasing.
Do you offer international shipping?
Yes, Custom Paints ships worldwide. International delivery times vary by location but typically range from 14 to 21 business days.